Employment Opportunities

Strathmore is a multidimensional creative anchor in the community, where everyone can connect with the arts and artists can explore their full potential. We present nearly 400 performances, exhibitions, and education programs annually for diverse audiences on our Montgomery County Maryland campus and throughout the community. 

Based one-half mile outside the Capital Beltway in North Bethesda, Maryland, we serve the entire Washington, DC region and the state of Maryland with exceptional artistic experiences and opportunities to learn and connect. Our work is based on our mission to amplify distinctive and diverse artistic voices and curate experiences to enrich every life and shape stronger communities.

We are actively assessing how systemic inequities impact our organization’s work at all levels and how best to address those inequities in a way that is consistent with our mission. This commitment is made within the broad context of Strathmore’s Inclusion, Diversity, Equity and Access (IDEA) goals to expand access and diversity, promote inclusion, and build equity for all.  With these daily actions, Strathmore intends to become an actively anti-racist, anti-discrimination, and inclusive organization. You can read more about Strathmore on our website, including information about our mission and values. 

Strathmore is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, Strathmore provides employment opportunities without regard to race, color, religion, creed, ethnicity, sex, pregnancy, national origin or ancestry, age, physical or mental disability, citizenship status, marital status, sexual orientation, gender identity, family responsibilities, genetic status or information, military or veteran status or status in any status protected by federal, state, or local law.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Strathmore will not tolerate unlawful discrimination, harassment, or retaliation under any circumstances.

We are eager to cultivate a broad and inclusive field of applicants. Strathmore is committed to building a diverse community of staff, volunteers, and interns. Individuals from underrepresented groups are encouraged to apply.  

We are actively assessing how systemic inequities impact our organization’s work at all levels and how best to address those inequities in a way that is consistent with our mission. This commitment is made within the broad context of Strathmore’s Inclusion, Diversity, Equity, and Access (IDEA) goals to expand access and diversity, promote inclusion, and build equity for all.  With these daily actions, Strathmore intends to become an actively anti-racist, anti-discriminatory, and inclusive organization. You can read more about Strathmore on our website, including information about our mission and values. 

The Group Sales & Audience Development Manager is a key member of the Marketing & Communications team at Strathmore, responsible for successfully building attendance and revenue for groups, establishing beneficial partnerships, and employing creative tactics to build audiences and increase ticket sales. The Manager works with the marketing team to establish programs that contribute to patron loyalty and audience development such as affinity group meetups, frequent attendee benefits, and personalized communication to deepen patron engagement. This position serves as the frontline liaison between the Strathmore marketing department and key community entities such as: embassies and consulates; corporate and non-profit entities; tourism agencies; schools and religious organizations; community and professional groups.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Group Sales (40%):

• Manage all sales and marketing initiatives for Group Sales for all of Strathmore’s venues and performances.
• Support group sales for partner organizations and rental performances for current customers.
• Effectively communicate to promote concerts, events, and initiatives.
• In partnership with prospective group or community organizers, customize packages and promotions to maximize attendance at events.
• Respond in a timely manner to group sales inquiries and provide excellent customer service at all opportunities.
• Meet groups on site to ensure a smooth experience when appropriate.
• Coordinate dining, space rental, and other group needs when required.
• Develop and maintain engaged, proactive, productive relationships with group, business, cultural, and community patrons.

Audience Development & Patron Loyalty (35%):

• Work with Marketing team to define and implement strategies for deepening patron loyalty.
• Collaborate with the Education and Community Engagement team to conceptualize potential partnerships that strengthen events while helping the organization to reach new audiences.
• Build strong community partnerships that can connect audiences to performances on an ongoing basis.
• Perform research and identify appropriate target markets for Strathmore and various events.
• Develop and maintain a database of sales prospects and community contacts targeted to specific Strathmore programs.
• Coordinate distribution of flyers and other collateral materials in the community.
• Attend various community events as a representative of Strathmore.
• Manage scheduling of Strathmore staff for summer programs and other community events throughout the year.

Ticketing (15%):

• Process group ticket orders for Strathmore and its partner organizations including reservations, billing, discount processing, revisions, payments, and event services.
• Regularly evaluate promotional sales policy, rules, and procedures.
• Employ Tessitura database as it relates to special sales and promotions.
  Set up group ticketing blocks with exclusive codes for use by patrons from specific target groups.
• Manage the invoicing process for groups, ensuring timely payment and careful management of inventory.
• Troubleshoot and resolve ticketing and customer service issues.
• Coordinate the development of promo codes or other special offers with the ticket office.

Administration (10%):

• Attend marketing meetings to contribute creative ideas and discuss targets for grassroots and group outreach.
• Record, report, and analyze group sales data.
• Participate in testing for on-sales, promotion codes, and other transactions.
• Create sales forecast and set performance goals.
• Track effectiveness of grassroots and group marketing tactics.
• Assist with various department administrative systems.
• Occasionally volunteer at various Strathmore events/
• Support special projects central to Strathmore’s mission/
• Work alongside team members to accomplish occasional, unplanned events and occurrences.

ACCOUNTABILITIES

Satisfactory completion of this job will include successfully:

• Employing strong sales-oriented skills and attitude, including ability to make cold calls.
• Generating quantifiable sales results as an outcome of sales management initiative and efforts.
• Maintaining established relationships and building new audiences and group contacts.
• Executing a large number of sales orders without error or complication.
• Building good working relationships with clients and colleagues.
• Demonstrating good judgment in problem resolution.
• Recording and analyzing sales data to accurately predict and measure results.
• Displaying team spirit to succeed and improve performance of department.
• Operating within approved budget.

STANDARDS OF PERFORMANCE

• Demonstrates exceptional ability to set goals, problem solve, and think creatively.
• Regularly cooperates and contributes to improve customer service and to develop innovative product.
• Possesses personal integrity and ethical values.
• Demonstrates ability to self-direct and shows initiative.
  Ability to work well as part of a team.
• Employs excellent communication skills and demonstrates a competent utilization of varying forms of media.
• Consistently works to resolve issues in a responsible and timely fashion.
• Repeatedly displays high degree of dependability and reliability.

QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree (communications, business, or arts management preferred) or equivalent.
• At least 2-5 years of prior sales, marketing, community service, or community engagement experience (cultural arts preferred but not required).
• Excellent research, writing, and editing skills.
• Superior customer service skills.
  Proven ability to build strong partnerships.
• Excellent Microsoft Office and general computer skills.
• Familiarity with Tessitura software for customer relationship management and ticketing.
• Ability to work occasional nights and weekends.

Other desirable, but not required, skills:

• Adobe Photoshop, Canva, or other design software.
  Email marketing software.
  Valid driver’s license.

Our competitive compensation package includes:

Salary Range— $57,000 – $67,000 annually, with the exact salary depending on experience. This is a full-time, exempt position.

Health Benefits—Excellent medical, vision, wellness, and dental benefits through Montgomery County Government.

Generous Leave—Between paid holidays, and vacation, personal, and sick days, you have ample opportunity to take time off when you need it.

Retirement—We contribute 8% of your salary after 6 months to complement your 4% required contribution, fully vesting after three years of credited service.

Flexibility—We offer the opportunity to telework up to two days per week.

Learning & Growth—Professional development resources, tuition assistance, and opportunities to build your career and expand your network.

Experiences—Opportunities to attend various performances and events at The Music Center and The Mansion.

Free parking, flexible spending accounts, SmartTrip benefit plan, and more!

NEXT STEPS

If this sounds like an excellent opportunity for you, apply now! Please submit your application via our online portal. A cover letter is required as part of the application, as we’d love to hear why you are considering Strathmore (no need to rehash your resume!)

Your application is safe with us; all contacts and correspondence will remain confidential.

Interviews will be conducted on a rolling basis. Position will remain open until filled. 

APPLY IN OUR JOBS PORTAL

The Mansion at Strathmore is home to intimate artistic programs presented by Strathmore in the 100-seat Dorothy M. and Maurice C. Shapiro Music Room, the Gudelsky Gallery Suite, the outdoor Gudelsky Concert Pavilion, and Sculpture gardens. The Mansion at Strathmore also serves as a location for a variety of private events, including weddings, receptions, corporate meetings and retreats, recitals, memorial services, and other social events.

Mansion Coordinators work independently to manage a seamless experience for the Mansion private event clients, guests, and vendors. Mansion Coordinators help prepare the Mansion for events in addition to assisting with and overseeing post-event breakdown and clean-up. They serve as independent leaders and often may be the sole representation of Strathmore for the duration of an event. Mansion Coordinators may also be called upon to staff in-house events in lieu of full-time staff.

POSITION SUMMARY WORK SCHEDULE

Mansion Coordinators work a varied schedule of weekdays and evenings, and weekends hours, solely dictated by the event schedule. Schedules are produced monthly and do not exceed an average of 20 hours/week. All shifts are for 4 hours at minimum. Overtime is paid on holidays and for time worked after midnight.

TYPICAL EXAMPLES OF THE POSITION'S RESPONSIBILITIES AND DUTIES

Mansion Coordinators are often the sole Strathmore representative responsible for successful execution of private and in-house events and the protection of the Strathmore/County physical assets. They command a wealth of knowledge in both general Strathmore and Mansion-specific protocols and procedures.

• They serve as the “Face of Strathmore,” representing the organization with the utmost level of excellent customer service and hospitality when interacting with patrons and clients.
• Act as information distributors and greeters and provide a security element in the venue.
• Provide guests with directions, instructions, and assistance as needed including issues of ADA accessibility.
• Are fully versed in securing the Mansion following events and responsible for arming and disarming the system.
• Convey and enforce Mansion rules and contract requirements to clients and vendors.
• Convey and enforce procedures in emergency situations, including swift contact for support and to apprise senior management of situation. File incident reports as needed.
• They serve as day-of on-site coordinator for issues related to the physical space, executed contract, and outside vendors (for example, DJ, Photographer, Florist).
• Work closely and efficiently with Private Events teams, catering staff, and vendors to ensure a safe and service-oriented environment.
• Work closely with the caterer or banquet captain to ensure the client’s event is a success.
• Operate and troubleshoot in-house A/V equipment (the sound system for playlist music, and the podium and mic for spoken presentations).
• Assist patrons with accessibility requests and accommodation needs in accordance with the Americans with Disabilities Act and Strathmore’s standards of service.
• Adhere to Strathmore’s inclusion, diversity, equity and access principles while serving the public and working with colleagues.
• Other duties as assigned.

ACCOUNTABILITIES

Satisfactory completion of this job will be demonstrated by exhibiting excellent attention to detail, demonstration of a broad range of institutional knowledge, anticipating event needs, exercising sound professional judgment, building and maintaining good working relationships with staff, clients, and vendors, keeping excellent records, and ensuring that customers and guests alike will leave Strathmore with wonderful memories of our institution and its staff.

QUALIFICATIONS/EXPERIENCE

• Applicants should possess strong communication and decision-making skills.
• Mansion Coordinators must have schedule flexibility.
• Previous event management experience preferred.
• Mansion Coordinators are empowered to make decisions on behalf of the organization and expected to react confidently and thoughtfully to situations as they arise during an event as the on-site person in charge.
• Must be able to lift up to 30 pounds and stand on your feet for at least four hours at a time.
• The applicant should have an adaptable nature and be able to think quickly on his/her feet.
• The applicant should have strong teamwork and multitasking skills to coordinate event setup and takedown in an orderly manner while enforcing catering and vendor guidelines as the need arises.
• Mansion Coordinators are empowered to make decisions both in reaction to issues as they arise and in accordance with Strathmore policies and procedures.
• Must be comfortable operating basic A/V equipment and lighting within the venue.
• Strong customer service skills are required.
• CPR and first aid training is preferred.

COMPENSATION AND BENEFITS
$17.00 hourly. No benefits are included.

To apply, please provide the following items:

• Cover letter
• Résumé

Submit though our online jobs portal.